Resolved -
Incident details:
Start Time:
November 11th, 07:14 AM UTC
End Time:
November 11th, 09:04 AM UTC
Incident Scope:
JP Deployment
Description:
Certain requests sent to uniFLOW Online from the JP deployment would have experienced intermittent failures during the specified time.
A specific instance used to handle these requests were found to be in a failed state. This resulted in requests being handled by this instance as being seen as unauthenticated resulting in failure responses. This instance was recovered, and normal operations resumed at 09:04 UTC.
There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days.
In the interim, monitoring for this event will be put in place providing early detection of this specific failing condition.
Kind Regards
Online Operations Team
Nov 11, 07:14 UTC