All Systems Operational
EU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
US Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
SG Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
AU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
JP Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
UK Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2024
US Deployment Update 2024.1.1
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled - Hello Everyone

We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team
Apr 10, 09:47 UTC
UK Deployment Update 2024.1.1
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 UTC
Scheduled - Hello Everyone

We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team
Apr 10, 09:48 UTC
EU Deployment Update 2024.1.1
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 UTC
Scheduled - Hello Everyone

We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team
Apr 10, 09:48 UTC
Apr 18, 2024

No incidents reported.

Apr 17, 2024
SG Deployment Update 2024.1.1
Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 UTC
Scheduled - Hello Everyone

We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team
Apr 10, 06:38 UTC
AU Deployment Update 2024.1.1
Completed - The scheduled maintenance has been completed.
Apr 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 UTC
Scheduled - Hello Everyone

We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team
Apr 10, 06:32 UTC
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Continuation of incident: Microsoft Universal Print jobs failing: All deployments
Postmortem - Read details
Apr 15, 09:35 UTC
Resolved - Hello Everyone,

Update: Incident Resolved. The fix has now been successfully rolled out and all impacted tenants now have their Universal Print by Microsoft functionality restored.

Date/Time: April 9th, 3:55 pm UTC

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) incidents once a thorough investigation has been completed.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Apr 9, 16:03 UTC
Monitoring - Update:
We have begun rolling out a fix for this issue and impacted tenants will now gradually start recovering their Universal Print by Microsoft functionality.
We are monitoring the recovery of tenants and will provide an update once all impacted tenants are resolved.

Next Update:
The next update will be in 2 hours or once the issue is resolved.
Apr 9, 15:39 UTC
Update - Update:
We are continuing to work on a fix for the affected tenants.

Next Update:
The next update will be in 2 hours.
Apr 9, 14:06 UTC
Identified - Update:
The NT-ware Operations team have identified a potential cause for these tenants not retrieving print jobs from Universal Print by Microsoft.
We are continuing to work on a potential fix for the affected tenants.

Next Update:
The next update will be in 2 hours.
Apr 9, 11:57 UTC
Investigating - Incident details:

Investigating:
We are investigation reports of some tenants' Universal Print by Microsoft jobs not being processed. This is a continuation of the incident reported in the EU deployment yesterday (8 April 2024).

Start Time:
11:50 UTC 8/4/2024

Incident Scope:
All Deployments.

Description:
Following the restoration of services yesterday (8 April 2024) there are still some tenants experiencing problems with Universal Print by Microsoft whereby print jobs are failing to be picked up by uniFLOW Online for further processing. Note that this is not impacting all tenants.
The NT-ware Operations team have identified a potential cause for these tenants not retrieving print jobs from Universal Print by Microsoft and are investigating it further.

Next Update:
The next update will be in 2 hours.
Apr 9, 10:01 UTC
Apr 8, 2024
Notification of new incident. Microsoft Universal Print jobs failing
Postmortem - Read details
Apr 15, 09:36 UTC
Resolved - Hello Everyone,

Update: Incident Resolved.
We have completed the deployment of the remediation and the Universal Print by Microsoft is now back to normal.
There are, however, a small number of tenants that may take additional time to fully recover while establishing a connection with Universal Print by Microsoft.

Date/Time: April 8th, 5:00 pm UTC

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Apr 8, 17:00 UTC
Update - Hello everyone,

We are continuing with the gradual deployment of remediation and can see improvement with Universal Print by Microsoft. This process will take some time to completely deploy across the EU deployment.

NT-ware Operations continues to closely monitor the progress and another update will be provided in 2 hours or as further information comes available.

Kind Regards
NT-ware Online Operations.
Apr 8, 14:57 UTC
Monitoring - Hello everyone,

We have identified the issue and working to deploy a remediation. This process will take some time to completely deploy across the EU deployment.

NT-ware Operations will monitor closely the process of the mitigation with another update planned in 2 hours or as further information comes available.

Kind Regards
NT-ware Online Operations.
Apr 8, 12:55 UTC
Investigating - Investigating:
We are investigation reports of print jobs failing when submitting via Microsoft Universal Print

Start Time:
11:50 UTC 8/4/2024

Incident Scope: 
Europe Deployment

Description:
Print jobs are failing to move to the the Microsoft Universal Print Queue.
Trying to register a new print queue also fails.

Next Update:
The next update will be in
Apr 8, 12:17 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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