All Systems Operational
EU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
US Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
SG Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
AU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
JP Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
UK Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: 29 February 2024, 12:25 UTC

We can confirm that the issue is now fully resolved and user changes that were delayed are now reflecting correctly.

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Feb 29, 12:29 UTC
Monitoring - Incident details:

Start Time:
03:00 UTC

Incident Scope:
EU Deployment

Description:
We are currently investigating an issue relating to the displaying of user changes in the uniFLOW Online user interface.
This is only impacting the displaying of Users in the Users > Users section of the uniFLOW Online user interface.
Any changes / adding / removing of users are processed as normal, but the display of these is currently delayed in the Users > Users section of the uniFLOW Online user interface. This is limited to users with the Administrator and User manager roles.

Monitoring:
We have identified the cause and are busy monitoring mitigation actions that have been applied.

Next Update:
The next update will be in 1 hour.

Feb 29, 11:49 UTC
Feb 28, 2024
Resolved - Incident details:

Resolved as of:
28 February 2024
13:40 UTC

Incident Scope:
All deployments.

Description:
It was reported that on printers updated to MEAP v5.7.1, with the Modern device UI in use, releasing two or more jobs concurrently will be slow to release.
The cause was identified, and a fix was implemented for all deployments.

Customer required actions:
If you are impacted this requires the behaviour of the printers to be reloaded. This can be done in one of the following ways:
- Restarting the printer OR
- Saving the Device UI configuration change within the uniFLOW Online tenant (Print / Scan > Device UI) without a need to make any change. This will cause the behaviour to reload which will take effect on the corresponding devices with the next synchronization or a maximum of 15 minutes.

Note:
This only impacted environments where printers are updated to MEAP v5.7.1 and the Modern device UI is in use.
As MEAP v5.7.1 was released with the launch of uniFLOW Online 2024.1 it would have only impacted customers that updated their printers after the uniFLOW Online 2024.1 release.
If a printer was switched on or restarted after 13:40 UTC on 28 February 2024 the printer will no longer be impacted.

Kind Regards
Online Operations Team

Feb 28, 13:48 UTC
Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 09:30 UTC
Update - Hello Everyone,

Please ignore the notification that the deployment was starting today this was a glitch in the system. The deployment date remains as the 27th of February 2024.

Kind Regards
NT-ware Online Operations Team.

Feb 22, 06:35 UTC
Update - Hello Everyone,

Please be advised that the deployment date has been revised to the 27th of February 2024.

Kind Regards
NT-ware Online Operations Team.

Feb 20, 08:15 UTC
Scheduled - Hello Everyone

Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.

Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team

Feb 14, 07:41 UTC
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: February 23rd, 17:30 UTC

This issue has been tracked down to a small number of printers having a custom configuration of Algorithm Settings configured in their TLS Settings specifically the ECDHE Key Exchange Algorithm being disabled while having TLS 1.3 support enabled.

With uniFLOW Online's 2024.1 release support for TLS 1.3 was added. This does however require the ECDHE Key Exchange Algorithm in order to function. In environments where this Key Exchange Algorithm is disabled and TLS 1.3 support is enabled it may not be possible for the printer to connect to uniFLOW Online.

Customers impacted by this should either enable the ECDHE Key Exchange Algorithm in order to be able to connect with TLS 1.3 or change their Maximum Version TLS support to TLS 1.2.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Feb 23, 17:55 UTC
Investigating - Incident details:

Start Time:
23 February 2024
16:00 UTC

Incident Scope: 
US Deployment

Description:
We are currently investigating a potential issue with MEAP devices not being able to connect to uniFLOW Online.

Next Update:
The next update will be in 1 hour.

Feb 23, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 06:00 UTC
Scheduled - Hello Everyone

Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.

Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team

Feb 14, 07:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 UTC
Scheduled - Hello Everyone

Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.

Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team

Feb 14, 07:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 UTC
Scheduled - Hello Everyone

Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.

Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team

Feb 14, 07:43 UTC
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - Update: Incident resolved

Date/Time:
21 February 2024
16:14 UTC

We can confirm that starting at 16:10 UTC the uniFLOW SmartClients started reconnecting to the IoT hub successfully following the failover. At 16:14 UTC the uniFLOW SmartClients were reconnected successfully and normal operations have since resumed.

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

Note:
This incident was caused by an outage on Azure's side (Tracking ID 7_NQ-5PZ) impacting Azure IoT hub availability.
The following was received from Azure:
"Our internal monitoring detected a performance drop, and after investigation we identified that this was due to a configuration change. The change resulted in an unexpected mismatch in our backend, causing a subset of customers to experience availability issues."

Feb 21, 16:45 UTC
Monitoring - Update:
The IoT hub failover has completed and we can see that uniFLOW SmartClients are now reconnecting successfully. We will continue to monitor the recovery of services.

Next update:
The next update will be in 1hour.

Feb 21, 16:16 UTC
Identified - Update:
The NT-ware Operations Team have initiated a failover of the UK deployment's IoT hub to an Azure region that is not impacted by this Azure incident. The NT-ware Operations Team is monitoring the failover and will further monitor the recovery of services once the failover is completed.

Next Update:
The next update will be in 1 hour.

Feb 21, 15:55 UTC
Investigating - Incident details:

Start Time:
21 February 2024
12:50 UTC

Incident Scope:
UK Deployment

Description:
Microsoft Azure is currently investigating an issue impacting the IoT hub which is in use by uniFLOW Online. This is affecting the UK deployment.

Next Update:
The next update will be in 1 hour.

Feb 21, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 13:00 UTC
Scheduled - Hello Everyone

Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.

Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team

Feb 14, 07:39 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 09:00 UTC
Scheduled - Hello Everyone

Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.

Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
Online Operations Team

Feb 14, 07:37 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.