All Systems Operational
EU Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
US Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
SG Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
AU Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
JP Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
CN Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
UK Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2022
Resolved - Hello All,

We are pleased to report that this issue has now been confirmed as resolved.

After 4 days and multiple attempts to recreate the issues we can no longer do so. The problem was caused by a faulting infrastructure layer within the Microsoft AZURE Service. We greatly appreciate the strong support from Microsoft during this investigation. We have feedback that the Microsoft team are continuing to look at the underlying problem but as for the uniFLOW Online service it is no longer impacted.

We will be preparing a Post Mortem which will be published here in no longer than 20 working days.

Kind Regards
NT-ware uniFLOW Online Operations Team

May 25, 01:05 UTC
Monitoring - Hello All

With the actions earlier today we are seeing positive results and our testing and telemetry is not showing an issue. We are moving forward cautiously and will progress the status to 'Monitoring'. NT-ware Support and Operations teams will continue to monitor and provide further updated early next week.

Kind Regards
uniFLOW Online Operations Team

May 21, 10:01 UTC
Update - Hello All

This notification is to inform you that there will be a brief outage of between 1-5 minutes. This outage will being at 7:50 UTC (2 minutes from the sending of this notification) and is necessary to further resolve this issue.

Sorry for the inconvenience.

Kind Regards
NT-ware uniFLOW Online Operations.

May 21, 07:48 UTC
Update - Hello All

Just a short update to keep you informed. We have established automated corrective actions and hope this results in as little interruption as possible to our customers. The investigation is ongoing between Microsoft and NT-ware with resources working hard on both sides.

While the deployment update took place on Friday we are continuing further post deployment steps as part of this case.

Thanks for your patience during this long and difficult case.

Kind Regards
NT-ware uniFLOW Online Operations Team

May 21, 04:37 UTC
Identified - Hello Everyone,

We will be moving this issue up to identified at this time but we are still working with Microsoft on a Root Cause. The issues is presenting itself are a web resource failing to resource. However it only impacts one out of many web role depending on the time of day and load the system is automatically scaled for. We are also only seeing this on this one role in the US and not on our 8+ other deployments globally.

We can detect the issue very quickly and working to reduce the reaction time to minimize the impact to the field.

While this is looking very much like a Microsoft hardware / environment issues we cannot put our finger on it and will continue to investigation with Microsoft. We have a planned deployment update this Friday for the US. We will take this opportunity to re-deploy into a new environment within the maintenance window.

We greatly appreciate your patience during this investigation, Our Dev and Operations teams are actively working to reduce the impact in the field.

Kind Regards,
uniFLOW Online Operations Team

May 17, 12:32 UTC
Update - Dear all,

please note that the root cause analysis is ongoing between NT-ware and Microsoft. We have implemented a proven method of monitoring and detecting known symptoms at this stage, which allows us to mitigate the issue and keep any interruptions at a minimum. We apologize for the inconvenience caused and will keep you updated about any progress via this page.

Kind Regards
uniFLOW Online Operations Team

May 16, 14:57 UTC
Update - Hello All,

During our continued investigation we have found a potential cause for this incident. Measures have been put in place to mitigate the issue for now and we are monitoring further. So far, the results are positive and we will keep you posted about our next steps.

Kind Regards
uniFLOW Online Operations Team

May 12, 21:44 UTC
Update - Hello All

We are continuing to investigate this issue.

At this time we have monitoring and mitigation actions in place to reduce the impact to customers. Our teams are working with high priority on this problem and additionally raised support requests to Microsoft while we work to identify the root cause.

Further updates will be provided as information becomes available.

Kind Regards
uniFLOW Online Operations Team.

May 12, 00:46 UTC
Investigating - Hello All

Through our telemetry and field feedback we are seeing intermittent failures of some requests to our US deployment. This is only affecting a very small number of tenants and not a permanent condition.

Impact:
This can result in a resources or job lists not loading or presenting an error. In most cases performing the function a second time will resolve the problem.

The Operations team will continue to investigate this issue, we will provide an update as further information becomes available.


Regards,
uniFLOW Online Operations Team

May 11, 07:18 UTC
May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 UTC
Scheduled - Only 1 week to go now and we hope you are as excited as we are! We will keep busy in the remaining time to finalize our testing and plan for the deployment. Thanks for your patience, it will be worth the wait.

Kind regards,
The uniFLOW Online Team

May 11, 00:06 UTC
May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:00 UTC
Scheduled - Only 1 week to go now and we hope you are as excited as we are! We will keep busy in the remaining time to finalize our testing and plan for the deployment. Thanks for your patience, it will be worth the wait.

Kind regards,
The uniFLOW Online Team

May 11, 00:02 UTC
May 19, 2022

No incidents reported.

May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 13:02 UTC
Scheduled - Only 1 week to go now and we hope you are as excited as we are! We will keep busy in the remaining time to finalize our testing and plan for the deployment. Thanks for your patience, it will be worth the wait.

Kind regards,
The uniFLOW Online Team

May 10, 23:59 UTC
Postmortem - Read details
May 20, 07:22 UTC
Completed - The scheduled maintenance has been completed.
May 18, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:00 UTC
Scheduled - Only 1 week to go now and we hope you are as excited as we are! We will keep busy in the remaining time to finalize our testing and plan for the deployment. Thanks for your patience, it will be worth the wait.

Kind regards,
The uniFLOW Online Team

May 10, 23:58 UTC
Completed - The scheduled maintenance has been completed.
May 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 09:00 UTC
Scheduled - Only 1 week to go now and we hope you are as excited as we are! We will keep busy in the remaining time to finalize our testing and plan for the deployment. Thanks for your patience, it will be worth the wait.

Kind regards,
The uniFLOW Online Team

May 10, 23:57 UTC
May 17, 2022
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
May 11, 2022