Update - Investigation with Microsoft is continuing but SmartClients are already reconnecting.
We will keep you updated about the ongoing investigation and further details.

Jun 29, 09:32 UTC
Update - Hello Everyone,

We still have this issues under investigation and working to identify the cause.

Regards
uniFLOW Online Operations Team

Jun 29, 06:21 UTC
Update - We are continuing to investigate this issue.
Jun 29, 02:33 UTC
Investigating - Hello Everyone,

Our monitoring and telemetry is indicating that SmartClients are disconnecting from our uniFLOW Online Cloud Service. This issues was initially experienced earlier in the week but resolved through improvements to resource scaling. We are currently experiencing a similar issue but not down to any resource limits.

Our operations team are working with Microsoft engineers to check the underlying Azure service infrastructure.

Important: Printing will continue to work. In the event of the SmartClient disconnecting from the cloud service it will switch to 'Emergency Mode' automatically. With this you can select a nearby printer to release your print jobs.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind Regards
uniFLOW Online Operations Team

Jun 29, 02:27 UTC
EU Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
US Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
SG Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
AU Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
JP Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
CN Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
UK Deployment Operational
Identification Operational
General Printing Operational
Mobile Printing Operational
Scanning Operational
Reporting Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AU Deployment Update 2022.2.2 Jul 6, 09:00-11:00 UTC
Hello Everyone

We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
The uniFLOW Online Team

Posted on Jun 29, 05:59 UTC
Hello Everyone

We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
The uniFLOW Online Team

Posted on Jun 29, 06:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 06:04 UTC
Scheduled - Hello Everyone

We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
The uniFLOW Online Team

Jun 29, 06:01 UTC
Hello Everyone

We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
The uniFLOW Online Team

Posted on Jun 29, 06:06 UTC
Hello Everyone

We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
The uniFLOW Online Team

Posted on Jun 29, 06:07 UTC
Hello Everyone

We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind regards,
The uniFLOW Online Team

Posted on Jun 29, 06:09 UTC
Past Incidents
Jun 29, 2022

Unresolved incident: AU: uniFLOW Online SmartClients lose connection to uniFLOW Online (Resurfaced).

Jun 28, 2022

No incidents reported.

Jun 27, 2022
Resolved - Hello All

We are closing this issue as resolved.

Once we have completed our internal investigations a Post Mortem will be provided no later then 10 business days.

Kind Regards
uniFLOW Online Operations Team

Jun 27, 09:37 UTC
Update - We are continuing to monitor for any further issues.
Jun 27, 08:55 UTC
Monitoring - Hello Everyone,

We are getting positive feedback that the issues is resolved, our telemetry also backs this up. Early investigation points to resource utilization which specifically services requests from connected devices. We will continue to monitor and are investigating as to the root cause.

Sorry for any inconvenience caused.

Kind Regards
uniFLOW Online Operations Team

Jun 27, 08:36 UTC
Investigating - Hello Everyone,

It has been reported and replicated that device are failing to login which is impacting our (EU) European Union deployment.

We are investigating this within operations and will provide further details as they become available.

Please Note: We have had reports that restarting the device has resolved the issues but this is not confirmed by NT-ware at this time.

Jun 27, 08:06 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 UTC
Scheduled - We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Kind regards,
The uniFLOW Online Team

Jun 15, 06:29 UTC
Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 05:00 UTC
Scheduled - We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Kind regards,
The uniFLOW Online Team

Jun 15, 06:27 UTC
Resolved - Hello All,

This issues is now closed as resolved. We have identified that the scaling metrics were not optimal for the deployment. This led to a sluggish performance when scaling up. This metric scaling calculations will be reviewed to ensure smoother operation in the future.

Kind Regards
uniFLOW Online Operations Team.

Jun 24, 00:00 UTC
Monitoring - Hello All

Through our telemetry and field feedback, we are seeing intermittent failures of uniFLOW Online SmartClients connecting to our AU deployment.

Impact:
This can result in SmartClients being unable to maintain a stable connection to uniFLOW Online.

Current Status:
Measures have been put in place to mitigate the issue and further investigation is ongoing.

The Operations team will continue to monitor the system, we will provide an update as further information becomes available.

Regards,
uniFLOW Online Operations Team

Jun 23, 09:20 UTC
Jun 23, 2022
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 13:01 UTC
Scheduled - We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Kind regards,
The uniFLOW Online Team

Jun 15, 06:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:01 UTC
Scheduled - We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Kind regards,
The uniFLOW Online Team

Jun 15, 06:23 UTC
Completed - Hello Everyone,

Due to scheduling changes we have postponed this deployment. Sorry for any inconvenience we will communicate the new deployment schedule when available.

Kind Regards
uniFLOW Online Operations Team.

Jun 22, 10:17 UTC
Scheduled - We’re excited to announce in 1 week our next deployment upgrade bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.

Kind regards,
The uniFLOW Online Team

Jun 15, 06:24 UTC
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.