Monitoring - Hello Everyone,
The issue has been isolated to a set of Web Roles and cookie session handling.
Operations have refreshed these roles and monitoring the situation closely.
We have positive reports from the field and internal testing. While mitigation actions have been successful a root cause is still under investigation.
Regards,
uniFLOW Online Operations
Sep 09, 2024 - 08:20 UTC
The issue has been isolated to a set of Web Roles and cookie session handling.
Operations have refreshed these roles and monitoring the situation closely.
We have positive reports from the field and internal testing. While mitigation actions have been successful a root cause is still under investigation.
Regards,
uniFLOW Online Operations
Sep 09, 2024 - 08:20 UTC
Update - Hello Everyone,
NT-ware Operations team is working on mitigation actions to address this issue. Current actions are producing a positive result which we are monitoring closely as the service move to full recovery.
The issue is intermittent, if you find you cannot login, please wait 5 minutes and try again.
Next update will be in 30 minutes.
Regards
uniFLOW Online Operations
Sep 09, 2024 - 07:13 UTC
NT-ware Operations team is working on mitigation actions to address this issue. Current actions are producing a positive result which we are monitoring closely as the service move to full recovery.
The issue is intermittent, if you find you cannot login, please wait 5 minutes and try again.
Next update will be in 30 minutes.
Regards
uniFLOW Online Operations
Sep 09, 2024 - 07:13 UTC
Investigating - Incident details:
Investigating: We have multiple reports confirm that users are having login issues.
Start Time:
Approximately 5:30am UTC
Incident Scope:
EU
Description:
User cannot log into their tenant.
User once logged in are immediately logged out.
Next Update:
The next update will be in 30 minutes.
Sep 09, 2024 - 06:43 UTC
Investigating: We have multiple reports confirm that users are having login issues.
Start Time:
Approximately 5:30am UTC
Incident Scope:
EU
Description:
User cannot log into their tenant.
User once logged in are immediately logged out.
Next Update:
The next update will be in 30 minutes.
Sep 09, 2024 - 06:43 UTC
Identified - Hello Everyone,
Customers have experienced issues where user or identity changes are not reflected in the UI immediately. The root cause was found to be a processing queue reaching a functional limit, which results in a backlog taking time to process. Our team is working on a resolution however this needs to run through our Development and Review processes before final deployment. Current estimates are to build this into 2024.3.1 service release. There is no set release date, but this status page will be updated next week with further updates if not sooner.
Several mitigations were put in place and while they have provided a slight improvement there are still delays in presenting the user changes in the UI in a timely manner.
This has been identified as impacting the display of changes to users or their identities in the Users > Users section of the uniFLOW Online user interface. There is no printing, scanning or general user functionality impacted at all. Changes / adding / removing of users and identities are processed as normal, but the display of these is currently delayed. This is also only limited to users having access to User\Users menu in the uniFLOW Online Portal, e.g. users with Administrator and User Manager roles.
Recommendations:
UI user changes should be made from lunchtime onwards.
Changes can still be made earlier, but the UI may not show the results for some time (possible hours).
Next Update:
The next update will be Wednesday 11th, September.
Sep 05, 2024 - 10:30 UTC
Customers have experienced issues where user or identity changes are not reflected in the UI immediately. The root cause was found to be a processing queue reaching a functional limit, which results in a backlog taking time to process. Our team is working on a resolution however this needs to run through our Development and Review processes before final deployment. Current estimates are to build this into 2024.3.1 service release. There is no set release date, but this status page will be updated next week with further updates if not sooner.
Several mitigations were put in place and while they have provided a slight improvement there are still delays in presenting the user changes in the UI in a timely manner.
This has been identified as impacting the display of changes to users or their identities in the Users > Users section of the uniFLOW Online user interface. There is no printing, scanning or general user functionality impacted at all. Changes / adding / removing of users and identities are processed as normal, but the display of these is currently delayed. This is also only limited to users having access to User\Users menu in the uniFLOW Online Portal, e.g. users with Administrator and User Manager roles.
Recommendations:
UI user changes should be made from lunchtime onwards.
Changes can still be made earlier, but the UI may not show the results for some time (possible hours).
Next Update:
The next update will be Wednesday 11th, September.
Sep 05, 2024 - 10:30 UTC
EU Deployment
Operational
Identification
Operational
Printing
Operational
Email print
Operational
Scanning
Operational
Reporting
Operational
Other services
Operational
US Deployment
Operational
Identification
Operational
Printing
Operational
Email print
Operational
Scanning
Operational
Reporting
Operational
Other services
Operational
SG Deployment
Operational
Identification
Operational
Printing
Operational
Email print
Operational
Scanning
Operational
Reporting
Operational
Other services
Operational
AU Deployment
Operational
Identification
Operational
Printing
Operational
Email print
Operational
Scanning
Operational
Reporting
Operational
Other services
Operational
JP Deployment
Operational
Identification
Operational
Printing
Operational
Email print
Operational
Scanning
Operational
Reporting
Operational
Other services
Operational
UK Deployment
Operational
Identification
Operational
Printing
Operational
Email print
Operational
Scanning
Operational
Reporting
Operational
Other services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
JP Deployment Upgrade to 2024.3
Sep 12, 2024 09:30-11:30 UTC
Hello Everyone
Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.
Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.
Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.
Kind regards,
Online Operations Team
Posted on Aug 28, 2024 - 06:40 UTC
Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.
Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.
Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.
Kind regards,
Online Operations Team
Posted on Aug 28, 2024 - 06:40 UTC