All Systems Operational
EU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
US Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
SG Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
AU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
JP Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
UK Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Notification of new incident. Slow performance.
Resolved - Corrective measures have been applied and the issue is resolved since ~ 11:35 AM UTC.
Sep 20, 12:32 UTC
Update - We are continuing to investigate this issue.
Sep 20, 11:46 UTC
Investigating - Incident details:

We are currently investigating an issue relating to slow performance of the UK deployment.

Start Time:
20th September 2023
11:15am UTC

Incident Scope: 
UK Deployment

Description:
Customers may experience slowness or timeouts performing certain tasks across tenants in the UK deployment.

Next Update:
The next update will be in 1 hour.
Sep 20, 11:31 UTC
Sep 19, 2023
Notification of new incident. Slow performance.
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: September 19th, 14:50 pm UTC

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) and Critical (max 10 business days) incidents once a thorough investigation has been completed. For 'Critical incidents a preliminary postmortem will be published within 48 hours with initial findings).

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 19, 15:44 UTC
Monitoring - Update:
The services have recovered as at 14:50 UTC and we are now confirming with logs and metrics to confirm a full recovery before moving to resolve the issue.

Next Update:
The next update will be in 1 hour.
Sep 19, 15:05 UTC
Investigating - Incident details:
We are currently investigating an issue relating to slow performance of the SG deployment.

Start Time:
19th September 2023
13:45pm UTC

Incident Scope: 
SG Deployment

Description:
Customers may experience slowness or timeouts performing certain tasks across tenants in the SG deployment.

Next Update:
The next update will be in 1 hour.
Sep 19, 14:46 UTC
Sep 18, 2023
Notification of new incident. Email Print Degradation
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: September 18th, 10:07 am UTC

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 18, 10:14 UTC
Identified - Update:
A possible cause has been identified and mitigating actions have been put in place.
The email print service is now busy recovering and the Operations team is monitoring the progress closely.

Next Update:
The next update will be in 1 hour.
Sep 18, 09:38 UTC
Investigating - Incident details:
We are currently investigating delays with email print processing. It may be slow to process email print jobs and lead to delays before jobs are available for release.

Start Time:
18th September 2023
07:30am UTC

Incident Scope: 
EU Deployment

Description:
Customers may experience delays in retrieving email print jobs.

Next Update:
The next update will be in 1 hour.
Sep 18, 09:18 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023
Precautionary notification of incident, Microsoft Azure SQL and Dependant Services
Resolved - Hello Everyone,

NT-ware Operations are monitoring an incident on Microsoft Azure under Tracking ID: 2LZ0-3DG

What do we know:
Between 07:33 UTC and 21:38 UTC on 16 Sep 2023 the degradation of the Microsoft Services did impact uniFLOW Online. Customers operating during this timeframe will have experienced some delays in printing, reporting, and general usage. The impact to uniFLOW Online was very minor with failed requests re-queued and processed with just a slight delay.

Current Status:
This incident has been now resolved by Microsoft with a preliminary root cause published:
"We identified that during a brief period of time an underlying network infrastructure experienced power issue. This caused compute nodes to become unhealthy, resulting in failures and timeouts for SQL Database. In addition, multiple downstream services that rely on SQL Database were impacted."

Note:
In case you are experiencing problems related to the incident report above, please raise a support case via the normal support channels.

Next Update:
There will be no further updated on this incident.
Sep 16, 23:43 UTC
Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Past Incident Notification: SmartClient connections issues.
Postmortem - Read details
Sep 15, 23:32 UTC
Resolved - Incident details:
* During the time of this incident users may have experienced the SmartClient not connecting or appearing greyed out.
* In most cases even in a greyed-out state indicating, 'Offline' the connection was established, and normal printing was possible.
* We have received reports from the field that in several cases printing was not possible or interrupted.

Start Time:
September 12th 7:30 UTC

End Time:
September 12th 12:00 UTC

Incident Scope:
UK Deployment

Response and actions:
* Automated scaling and recovery were already kicking in as the incident started.
* The operations team were also informed and took corrective actions to restore services quickly.
* Logs and metrics of the incident are available and will be reviewed to improve our service.

Apologies for this interruption and the delay of this status notification.

Kind Regards
Online Operations Team
Sep 13, 05:47 UTC
Sep 12, 2023

No incidents reported.

Sep 11, 2023
Notification of new incident. Performance and connections issues.
Postmortem - Read details
Sep 15, 23:35 UTC
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: September 11th, 9:00 pm UTC

We will review the findings and collected information from this incident to further improve our online services.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 11, 21:00 UTC
Monitoring - Update:
Mitigation has been applied and services are now back up and running.

Next Update:
The next update will be in 1 hour.
Sep 11, 19:44 UTC
Investigating - Incident details:
We are investigating a performance issue which is reported from the field as tenants are slow and it is intermittently not possible to login to printers.

Start Time:
11th September 2023
5:30pm (UTC) Approximately based on field reports and early telemetry review.

Incident Scope:
US Deployment

Description:
Customers may have issues with access to their tenant and general service performance.

Next Update:
The next update will be in 1 hour.
Sep 11, 19:05 UTC
Notification of new incident. Performance and connections issues.
Postmortem - Read details
Sep 15, 23:34 UTC
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: September 11th, 12:40 pm UTC

We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) and Critical (max 10 business days) incidents once a thorough investigation has been completed. For 'Critical incidents a preliminary postmortem will be published within 48 hours with initial findings).

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 11, 12:41 UTC
Monitoring - Update:
We are seeing that services are now recovering across the deployment.
Recovery of all services may take some time although we can already see a vast improvement.
We are now monitoring the recovery.

Next Update:
The next update will be in 1 hour.
Sep 11, 11:41 UTC
Update - Update:
Mitigation controls are still being put in place.

Next Update:
The next update will be in 1 hour or as new information becomes available.
Sep 11, 11:10 UTC
Identified - Update:
We have identified a possible cause and mitigation controls are currently being put in place.

Next Update:
The next update will be in 1 hour or as new information becomes available.
Sep 11, 10:09 UTC
Investigating - Incident details:
We are investigating a performance issue which is reported from the field as tenants are slow or offline.

Start Time:
11th September 2023
8:30am (UTC) Approximately based on field reports and early telemetry review.

Incident Scope: 
UK Deployment

Description:
Customers may have issues with access to their tenant and general service performance.

Next Update:
The next update will be in 1 hour.
Sep 11, 09:10 UTC
Sep 10, 2023

No incidents reported.

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