All Systems Operational
EU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
US Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
SG Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
AU Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
JP Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
UK Deployment Operational
Identification Operational
Printing Operational
Email print Operational
Scanning Operational
Reporting Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Notification of new incident. Login Issues for end users: US
Postmortem - Read details
Sep 27, 12:56 UTC
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: 27-9-2024 12:35pm UTC

This issue was a reoccurrence of an issue seen earlier in the week on the 25th September. We are still working on a permanent fix and will provide an update in the postmortem.

NOTE: We will provide on combined Postmortem in the incident from the 25th.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 27, 12:54 UTC
Monitoring - Update:
We have confirmed the recovery of the service and login is working.

This status page will move to monitoring and our service status set to 'Operations'.

Next Update:
The next update will be in 30
Sep 27, 12:33 UTC
Identified - Update:
We have identified the cause of this issue and mitigation controls are already being put in place.

Next Update:
The next update will be in 30 minutes.
Sep 27, 12:27 UTC
Investigating - Incident details:

Investigating:
We are currenting investing a login issue.

Description:
When a user logs into their tenant, they are immediately logged out.
This is NOT impacting device or SmartClient Operations.

Next Update:
The next update will be in 15
Sep 27, 12:19 UTC
Sep 26, 2024

No incidents reported.

Sep 25, 2024
Notification of new incident. Login Issues for end users: US
Resolved - Hello Everyone,

We have moved this incident to resolved. Following a thorough investigation internally we will raise a Postmortem no later than 20 business days from today.

Kind Regards
uniFLOW Online Operations Team.
Sep 25, 14:01 UTC
Monitoring - Hello Everyone,

We are moving to the status of this incident to monitoring as we can no longer reproduce the login issue.

Monitoring will continue for another 30 minutes while we ensure full system recovery.

Next update in 30 minutes or as information is available.

Regards,
uniFLOW Online Operations Team
Sep 25, 13:34 UTC
Identified - Hello Everyone,

The operations team has confirmed the issue and applying mitigations.

We are already seeing a recovery of services and confirmation from the field.

Next update will be in 30 minutes or as information is available.

uniFLOW Online Operations.
Sep 25, 13:23 UTC
Investigating - Incident details:

Investigating: We are investigating reports of login issues for users on our US deployment.

Start Time:
25-09-2024: 13:00 UTC

Incident Scope: 
US Deployment

Description:
End users are seeing an 'Internal server error' on login.

Next Update:
The next update will be in 30 minutes.
Sep 25, 13:11 UTC
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024
Notification of new incident. Canon Filing Assist partial outage : JP
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: 15:52 (UTC) 18/9/2024 / 0:52(JST) 19/9/2024

The problem has been resolved and Filing Assist now works as expected.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 19, 11:43 UTC
Investigating - Incident Details:

We currently have reports in the Japanese region of an issue affecting the Filing Assist scanning component.

Start time:

15:52 (UTC) 18/9/2024 / 0:52(JST) 19/9/2024

Description:

Users have reported errors encountered when trying to modify the OCR area in the preview section. It cannot be specified and displays an error.

The issue is currently under investigation. We apologise for the inconvenience.
Sep 19, 07:23 UTC
Notification of extended recovery. Delay in displaying user changes in the UI : EU
Resolved - Hello Everyone,

Update: Incident Resolved.

Date/Time: September 19th, 10:50 am UTC

A permanent fix has been implemented for this and monitoring has indicated that this issue is now resolved.

There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days.

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team
Sep 19, 10:51 UTC
Update - Hello Everyone,

We have now developed a potential fix and moved it over into Quality Assurance testing. We're aiming to conclude our tests by Thursday 19th, September before moving to production patching.

The next update will be Thursday 19th, September the latest.
Sep 13, 18:43 UTC
Update - Hello Everyone,

The investigation is ongoing at this time. Results from internal testing is currently being reviewed and evaluated. When we have conclusive results, we will move to Quality Assurance testing and on to scheduling production patching.

The next update will be Friday 13th, September.
Sep 11, 08:49 UTC
Identified - Hello Everyone,

Customers have experienced issues where user or identity changes are not reflected in the UI immediately. The root cause was found to be a processing queue reaching a functional limit, which results in a backlog taking time to process. Our team is working on a resolution however this needs to run through our Development and Review processes before final deployment. Current estimates are to build this into 2024.3.1 service release. There is no set release date, but this status page will be updated next week with further updates if not sooner.

Several mitigations were put in place and while they have provided a slight improvement there are still delays in presenting the user changes in the UI in a timely manner.

This has been identified as impacting the display of changes to users or their identities in the Users > Users section of the uniFLOW Online user interface. There is no printing, scanning or general user functionality impacted at all. Changes / adding / removing of users and identities are processed as normal, but the display of these is currently delayed. This is also only limited to users having access to User\Users menu in the uniFLOW Online Portal, e.g. users with Administrator and User Manager roles.

Recommendations:
UI user changes should be made from lunchtime onwards.
Changes can still be made earlier, but the UI may not show the results for some time (possible hours).

Next Update:
The next update will be Wednesday 11th, September.
Sep 5, 10:30 UTC
← Incident History Powered by Atlassian Statuspage