tag:status.uniflowonline.com,2005:/historyuniFLOW Online Status - Incident History2024-03-29T05:22:47ZuniFLOW Onlinetag:status.uniflowonline.com,2005:Incident/202104832024-03-11T02:24:47Z2024-03-17T21:51:48ZNotification of new incident: Performance degradation, device connectivity issues: SG Deployment<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Resolved</strong> - Hello Everyone,<br /><br />Update: Incident Resolved.<br /><br />Date/Time: March11th, 2:15 AM UTC<br /><br />This incident is now resolved with all services back online and the resources all showing as normal. Preliminary investigation between the NT-ware Operations and Microsoft engineers point to a transient issue in the web role scaling. Currently this is being reviewed by the Microsoft back-end engineering team.<br /><br />We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for this incident rated 'Major' (within max 20 business days) once a thorough investigation has been completed.<br /><br />We are sorry for the inconvenience this has caused.<br /><br />Kind Regards<br />Online Operations Team</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>02:06</var> UTC</small><br><strong>Monitoring</strong> - Update:<br />The Operations team are seeing a strong recovery across our service and devices should be already reconnecting.<br />Monitoring will continue as we validate and confirm the recovery process.<br /><br />Next Update:<br />The next update will be in 30 minutes.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>01:43</var> UTC</small><br><strong>Investigating</strong> - Incident details: Our monitoring systems have alerted us to a performance degradation.<br /><br />Start Time:<br />0:40 UTC 11-03-2024, Monday<br /><br />Incident Scope: <br />Singapore Deployment.<br /><br />Description:<br />The NT-ware Online Operations team are investigating this issue and the cause.<br />Recovery and remediation processes have started automatically.<br />The team is monitoring this closely to see if manual intervention is required.<br /><br />Next Update:<br />The next update will be in 30 minutes.</p>tag:status.uniflowonline.com,2005:Incident/201062642024-02-29T12:29:09Z2024-03-17T21:53:43ZNotification of new incident. Delay in displaying user changes in the UI : EU<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:29</var> UTC</small><br><strong>Resolved</strong> - Hello Everyone,<br /><br />Update: Incident Resolved.<br /><br />Date/Time: 29 February 2024, 12:25 UTC<br /><br />We can confirm that the issue is now fully resolved and user changes that were delayed are now reflecting correctly.<br /><br />We will review the findings and collected information from this incident to further improve our online services.<br /><br />We are sorry for the inconvenience this has caused.<br /><br />Kind Regards<br />Online Operations Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Monitoring</strong> - Incident details:<br /> <br />Start Time:<br />03:00 UTC<br /> <br />Incident Scope: <br />EU Deployment<br /> <br />Description:<br />We are currently investigating an issue relating to the displaying of user changes in the uniFLOW Online user interface.<br />This is only impacting the displaying of Users in the Users > Users section of the uniFLOW Online user interface.<br />Any changes / adding / removing of users are processed as normal, but the display of these is currently delayed in the Users > Users section of the uniFLOW Online user interface. This is limited to users with the Administrator and User manager roles.<br /> <br />Monitoring:<br />We have identified the cause and are busy monitoring mitigation actions that have been applied.<br /> <br />Next Update:<br />The next update will be in 1 hour.</p>tag:status.uniflowonline.com,2005:Incident/200974982024-02-28T13:48:37Z2024-03-17T21:53:24ZPast Incident Notification Slow print job release with MEAP v5.7.1 and Modern device UI : All deployments.<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Resolved</strong> - Incident details:<br /><br />Resolved as of:<br />28 February 2024<br />13:40 UTC<br /><br />Incident Scope: <br />All deployments.<br /><br />Description:<br />It was reported that on printers updated to MEAP v5.7.1, with the Modern device UI in use, releasing two or more jobs concurrently will be slow to release.<br />The cause was identified, and a fix was implemented for all deployments.<br /> <br />Customer required actions:<br />If you are impacted this requires the behaviour of the printers to be reloaded. This can be done in one of the following ways:<br />- Restarting the printer OR<br />- Saving the Device UI configuration change within the uniFLOW Online tenant (Print / Scan > Device UI) without a need to make any change. This will cause the behaviour to reload which will take effect on the corresponding devices with the next synchronization or a maximum of 15 minutes.<br /> <br />Note:<br />This only impacted environments where printers are updated to MEAP v5.7.1 and the Modern device UI is in use.<br />As MEAP v5.7.1 was released with the launch of uniFLOW Online 2024.1 it would have only impacted customers that updated their printers after the uniFLOW Online 2024.1 release.<br />If a printer was switched on or restarted after 13:40 UTC on 28 February 2024 the printer will no longer be impacted.<br /><br />Kind Regards<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/199816232024-02-27T11:30:56Z2024-02-27T11:30:56ZJP Deployment Upgrade to 2024.1<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Update</strong> - Hello Everyone,<br /><br />Please ignore the notification that the deployment was starting today this was a glitch in the system. The deployment date remains as the 27th of February 2024.<br /><br />Kind Regards<br />NT-ware Online Operations Team.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Update</strong> - Hello Everyone,<br /><br />Please be advised that the deployment date has been revised to the 27th of February 2024.<br /><br />Kind Regards<br />NT-ware Online Operations Team.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:41</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/200589842024-02-23T17:55:03Z2024-03-17T21:53:13ZNotification of new incident. MEAP devices unable to connect : US Deployment<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Resolved</strong> - Hello Everyone,<br /> <br />Update: Incident Resolved.<br /> <br />Date/Time: February 23rd, 17:30 UTC<br /> <br />This issue has been tracked down to a small number of printers having a custom configuration of Algorithm Settings configured in their TLS Settings specifically the ECDHE Key Exchange Algorithm being disabled while having TLS 1.3 support enabled.<br /> <br />With uniFLOW Online's 2024.1 release support for TLS 1.3 was added. This does however require the ECDHE Key Exchange Algorithm in order to function. In environments where this Key Exchange Algorithm is disabled and TLS 1.3 support is enabled it may not be possible for the printer to connect to uniFLOW Online.<br /> <br />Customers impacted by this should either enable the ECDHE Key Exchange Algorithm in order to be able to connect with TLS 1.3 or change their Maximum Version TLS support to TLS 1.2.<br /> <br />We are sorry for the inconvenience this has caused.<br /> <br />Kind Regards<br />Online Operations Team</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Investigating</strong> - Incident details:<br /><br />Start Time:<br />23 February 2024<br />16:00 UTC<br /><br />Incident Scope: <br />US Deployment<br /><br />Description:<br />We are currently investigating a potential issue with MEAP devices not being able to connect to uniFLOW Online.<br /><br />Next Update:<br />The next update will be in 1 hour.</p>tag:status.uniflowonline.com,2005:Incident/199816292024-02-23T08:00:57Z2024-02-23T08:00:57ZUS Deployment Upgrade to 2024.1<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/199816382024-02-23T07:01:12Z2024-02-23T07:01:13ZUK Deployment Upgrade to 2024.1<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:44</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/199816342024-02-23T07:00:56Z2024-02-23T07:00:56ZEU Deployment Upgrade to 2024.1<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:43</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/200392442024-02-21T16:45:42Z2024-03-17T21:52:59ZUK: Notification of new incident. Azure IoT Hub incident<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Resolved</strong> - Update: Incident resolved<br /><br />Date/Time:<br />21 February 2024<br />16:14 UTC<br /><br />We can confirm that starting at 16:10 UTC the uniFLOW SmartClients started reconnecting to the IoT hub successfully following the failover. At 16:14 UTC the uniFLOW SmartClients were reconnected successfully and normal operations have since resumed.<br /><br />We will review the findings and collected information from this incident to further improve our online services.<br /><br />We are sorry for the inconvenience this has caused.<br /><br />Kind Regards<br />Online Operations Team<br /><br />Note:<br />This incident was caused by an outage on Azure's side (Tracking ID 7_NQ-5PZ) impacting Azure IoT hub availability.<br />The following was received from Azure:<br />"Our internal monitoring detected a performance drop, and after investigation we identified that this was due to a configuration change. The change resulted in an unexpected mismatch in our backend, causing a subset of customers to experience availability issues."</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Monitoring</strong> - Update:<br />The IoT hub failover has completed and we can see that uniFLOW SmartClients are now reconnecting successfully. We will continue to monitor the recovery of services.<br /><br />Next update:<br />The next update will be in 1hour.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Identified</strong> - Update:<br />The NT-ware Operations Team have initiated a failover of the UK deployment's IoT hub to an Azure region that is not impacted by this Azure incident. The NT-ware Operations Team is monitoring the failover and will further monitor the recovery of services once the failover is completed.<br /><br />Next Update:<br />The next update will be in 1 hour.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Investigating</strong> - Incident details:<br /><br />Start Time:<br />21 February 2024<br />12:50 UTC<br /><br />Incident Scope: <br />UK Deployment<br /><br />Description:<br />Microsoft Azure is currently investigating an issue impacting the IoT hub which is in use by uniFLOW Online. This is affecting the UK deployment.<br /><br />Next Update:<br />The next update will be in 1 hour.</p>tag:status.uniflowonline.com,2005:Incident/199816082024-02-21T15:00:56Z2024-02-21T15:00:56ZSG Deployment Upgrade to 2024.1<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:39</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/199816032024-02-21T11:00:56Z2024-02-21T11:00:56ZAU Deployment Upgrade to 2024.1<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:37</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/196638952024-01-10T05:28:45Z2024-03-17T21:52:43ZNotification of new incident. Device disconnects and slow performance : SG<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:28</var> UTC</small><br><strong>Resolved</strong> - Incident details:<br />uniFLOW Online service was degraded for a short time impacting device connectivity and limited SmartClient delays.<br /><br />Start Time:<br />10 Jan 03:22 +8 UTC<br />End Time:<br />10 Jan 03:37 +8 UTC<br /><br />Incident Scope: <br />Singapore Deployment<br /><br />Description:<br />NT-ware operations were already investigating as the first field report was raised. The issues auto resolved before any manual intervention could be performed. Operations identified that the scaling of the web resources performed a scan down and was immediately requested to scale back out. This is an expected operation as load changes during the course of the day however happened to closely together resulting in a period or resource saturations.<br /><br />NT-ware operations have raised an investigation with Microsoft, of which we will review the findings and improve our service accordingly.<br /><br />There will be no PM published for this issue.<br /><br />Sorry for any inconvenience.<br />NT-ware Online Operations Team.</p>tag:status.uniflowonline.com,2005:Incident/194253182023-12-22T08:00:04Z2023-12-22T08:00:04ZUS Deployment Update 2023.4.1<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:08</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/194253362023-12-22T07:01:11Z2023-12-22T07:01:11ZUK Deployment Update 2023.4.1<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/194253242023-12-22T07:01:11Z2023-12-22T07:01:11ZEU Deployment Update 2023.4.1<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/194253092023-12-21T11:30:05Z2023-12-21T11:30:05ZJP Deployment Update 2023.4.1<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:07</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/194252842023-12-20T15:01:04Z2023-12-20T15:01:04ZSG Deployment Update 2023.4.1<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:03</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/194252712023-12-20T11:00:18Z2023-12-20T11:00:18ZAU Deployment Update 2023.4.1<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />We’re excited to announce our next deployment update bringing you some bug fixes and performance improvements. The update will happen silently in the background with no expected disruption to service delivery.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/192398382023-12-08T08:00:10Z2023-12-08T08:00:10ZUS Deployment Upgrade to 2023.4<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window. Please note this deployment was the reschedule, originally planned on the 27-11-2023.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/192398442023-12-08T07:00:42Z2023-12-08T07:00:42ZEU Deployment Upgrade to 2023.4<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:54</var> UTC</small><br><strong>Update</strong> - Hello Everyone,<br /><br />Unfortunately, there was a typo in the original notification stating this deployment was scheduled for the 6th of December. Please note that the correct deployment date is Friday the 8th of December. <br /><br />Apologies for the inconvenience.<br />Online Operations Team</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:09</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window. Please note this deployment was the reschedule, originally planned on the 24-11-2023.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/192398522023-12-08T07:00:41Z2023-12-08T07:00:41ZUK Deployment Upgrade to 2023.4<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:10</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window. Please note this deployment was the reschedule, originally planned on the 24-11-2023.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/192398262023-12-06T15:00:12Z2023-12-06T15:00:12ZSG Deployment Upgrade to 2023.4<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:06</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window. Please note this deployment was the reschedule, originally planned on the 21-11-2023.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/192398182023-12-06T11:00:10Z2023-12-06T11:00:10ZAU Deployment Upgrade to 2023.4<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:03</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window. Please note this deployment was the reschedule originally planned on the 21-11-2023.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>tag:status.uniflowonline.com,2005:Incident/191864542023-11-21T11:43:31Z2023-11-23T10:24:16ZUK: Notification of new incident. Authentication failures affecting logins.<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Resolved</strong> - Hello Everyone,<br /><br />Update: Incident Resolved.<br /><br />Date/Time:<br />21 November 2023<br />11:30 UTC<br /><br />We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) incidents once a thorough investigation has been completed.<br /><br />We are sorry for the inconvenience this has caused.<br /><br />Kind Regards<br />Online Operations Team</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Monitoring</strong> - Update:<br />The issue has been resolved and authentication services are now busy recovering.<br />We are monitoring the recovery process and will provide an update once the services are fully recovered.<br /><br />Next Update:<br />The next update will be in 1 hour or once services have fully recovered.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Identified</strong> - Incident details:<br /><br />Start Time:<br />21 November 2023<br />09:20 UTC<br /><br />Incident Scope: <br />UK Deployment<br /><br />Description:<br />Customers may have issues with logging into their tenants and printers.<br /><br />Next Update:<br />The next update will be in 1 hour.</p>tag:status.uniflowonline.com,2005:Incident/191317652023-11-21T10:10:15Z2023-11-21T10:10:15ZUS Deployment Upgrade to 2023.4<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Completed</strong> - During our final QA and preparation steps we found an issue that would affect most end users. As a result, we have taken the decision to postpone the update to 2023.4 for 2 weeks. This will give us enough time to fix the issue properly and test it thoroughly. We are sorry for any inconvenience caused.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>23:18</var> UTC</small><br><strong>Scheduled</strong> - Hello Everyone<br /><br />Next week, we will be deploying our next uniFLOW Online upgrade. This action will happen silently in the background with no impact on service during the maintenance window.<br /><br />Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release.<br /><br />Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.<br /><br />Kind regards,<br />Online Operations Team</p>