We will review the findings and collected information from this incident to further improve our online services. There will be a postmortem published for Major (max 20 business days) and Critical (max 10 business days) incidents once a thorough investigation has been completed. For 'Critical incidents a preliminary postmortem will be published within 48 hours with initial findings).
We are sorry for the inconvenience this has caused.
Kind Regards Online Operations Team
Posted Sep 19, 2023 - 15:44 UTC
Monitoring
Update: The services have recovered as at 14:50 UTC and we are now confirming with logs and metrics to confirm a full recovery before moving to resolve the issue.
Next Update: The next update will be in 1 hour.
Posted Sep 19, 2023 - 15:05 UTC
Investigating
Incident details: We are currently investigating an issue relating to slow performance of the SG deployment.
Start Time: 19th September 2023 13:45pm UTC
Incident Scope: SG Deployment
Description: Customers may experience slowness or timeouts performing certain tasks across tenants in the SG deployment.
Next Update: The next update will be in 1 hour.
Posted Sep 19, 2023 - 14:46 UTC
This incident affected: SG Deployment (Identification, Printing, Email print, Scanning, Reporting, Other services).