We have moved this incident to resolved. Following a thorough investigation internally we will raise a Postmortem no later than 20 business days from today.
Kind Regards uniFLOW Online Operations Team.
Posted Sep 25, 2024 - 14:01 UTC
Monitoring
Hello Everyone,
We are moving to the status of this incident to monitoring as we can no longer reproduce the login issue.
Monitoring will continue for another 30 minutes while we ensure full system recovery.
Next update in 30 minutes or as information is available.
Regards, uniFLOW Online Operations Team
Posted Sep 25, 2024 - 13:34 UTC
Identified
Hello Everyone,
The operations team has confirmed the issue and applying mitigations.
We are already seeing a recovery of services and confirmation from the field.
Next update will be in 30 minutes or as information is available.
uniFLOW Online Operations.
Posted Sep 25, 2024 - 13:23 UTC
Investigating
Incident details:
Investigating: We are investigating reports of login issues for users on our US deployment.
Start Time: 25-09-2024: 13:00 UTC
Incident Scope: US Deployment
Description: End users are seeing an 'Internal server error' on login.
Next Update: The next update will be in 30 minutes.
Posted Sep 25, 2024 - 13:11 UTC
This incident affected: US Deployment (Identification).