Performance Degradation (EU)
Incident Report for uniFLOW Online
Incident details:

Identified: March 11th, 09:00 am UTC
Resolved: March 11th, 11:15 am UTC

Incident Scope:

Deployment(s): EU
Components affected: Printing, Scanning, Reporting


This incident affected mainly printing and scanning services in the EU deployment as well as some background tasks such as report generation.
The visible effect for the end-user would have been a slower than usual processing of print and scan jobs between the times of 07:30 am UTC and 8:30 am UTC as well as between 10.30 am UTC and 11:15 am UTC.

As expected the system did scale to process the number of requests. A deeper investigation has started to identify further areas of improvement to avoid these processing delays in the future.

Kind regards,
The uniFLOW Online team
Posted Mar 11, 2021 - 12:45 UTC