This issue was a reoccurrence of an issue seen earlier in the week on the 25th September. We are still working on a permanent fix and will provide an update in the postmortem.
NOTE: We will provide on combined Postmortem in the incident from the 25th.
We are sorry for the inconvenience this has caused.
Kind Regards Online Operations Team
Posted Sep 27, 2024 - 12:54 UTC
Monitoring
Update: We have confirmed the recovery of the service and login is working.
This status page will move to monitoring and our service status set to 'Operations'.
Next Update: The next update will be in 30
Posted Sep 27, 2024 - 12:33 UTC
Identified
Update: We have identified the cause of this issue and mitigation controls are already being put in place.
Next Update: The next update will be in 30 minutes.
Posted Sep 27, 2024 - 12:27 UTC
Investigating
Incident details:
Investigating: We are currenting investing a login issue.
Description: When a user logs into their tenant, they are immediately logged out. This is NOT impacting device or SmartClient Operations.
Next Update: The next update will be in 15
Posted Sep 27, 2024 - 12:19 UTC
This incident affected: US Deployment (Identification).