Cloud services were degraded, user operations and general usage was delayed or timed out.
Only impacted the US (United States) Deployment
Jul 25, 2022, 12:10 PM
Jul 25, 2022, 2:10 PM
Our telemetry alerted us to an issue where our cloud service was not scaling out in line with the incoming load. On investigation it was identified that the available resources where not made available fast enough.
This was acknowledged also by Microsoft, so we manually intervened to ensure the service returned to full operations as quickly as possible.
We apologize for the impact to affected customers. We are continuously taking steps to improve the uniFLOW Online Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to):