During the incident people would have experienced delays when logging into their devices or would not have been able to login.
This issue was isolated our EU (European Union) Deployment.
Jun 27, 2022, 06:30 AM UTC
Jun 27. 2022, 08:15 AM UTC
Due to a sudden increase in load authentication requests at the Canon device were taking longer than normal to be processed which resulted in requests to be delayed and/or time out.
This was automatically resolved by scaling within the backend after which queued requests were processed, and services returned to normal. However, the scaling reaction time was not fast enough to address the peak load at the time.
We apologize for the impact to affected customers. We are continuously taking steps to improve the uniFLOW Online Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to):