No PM will be published on this event, please see details in the initial status page.
Posted Sep 15, 2023 - 23:32 UTC
Resolved
Incident details: * During the time of this incident users may have experienced the SmartClient not connecting or appearing greyed out. * In most cases even in a greyed-out state indicating, 'Offline' the connection was established, and normal printing was possible. * We have received reports from the field that in several cases printing was not possible or interrupted.
Start Time: September 12th 7:30 UTC
End Time: September 12th 12:00 UTC
Incident Scope: UK Deployment
Response and actions: * Automated scaling and recovery were already kicking in as the incident started. * The operations team were also informed and took corrective actions to restore services quickly. * Logs and metrics of the incident are available and will be reviewed to improve our service.
Apologies for this interruption and the delay of this status notification.